Streamline your customer journey before, during and after every visit. Smart Issuance smart queue management system can help achieve this:
Transform into a smart, digital utility center to provide the best customer experience
The increased competition between utilities- including water, electricity, and gas providers- to offer the best customer service cost-effectively has entailed changes to adopt new technologies to improve the customer experience and drive business growth.
Smart Issuance’s digital branch transformation solutions place the customers at the heart of operations. The systems help utilities improve customer journeys across all possible touchpoints.
Whether people prefer to deal with human agents or self-service machines, both setups are considered at your smart digital branch
Customer Visit Management
Virtual queuing for a great customer experience
Your customers can conveniently book appointments on-the-go via CEM Mobile app, Self Service Kiosk, or your website. Happy customers can:
- Pre-book appointments at the nearest service center.
- Specify their required service and date/ time.
- Generate an e-ticket.
This saves people’s precious time and reduces crowds at your service centers.
Streamline your customer journey
Walk-in customers can take their queue tickets once they step inside your premises via Smart Issuance’s ticketing kiosk.
The smart Queue Management System streamlines between pre-booked and in-branch tickets. The system can give priority to certain customers based on their segments (for examples VIP, elderly, and disabled people).
Once customers check-in, the system automatically displays their information on your service employees’ devices. This ensures that you give customers a warm welcome and serve them with the most personalized and convenient experience.
Reduce perceived wait time with Smart Digital Signage
Enhance customers’ engagement and deliver to them a convenient journey. With smart Digital Signage, you can display relevant content to:
- Engage customers with dynamic and relevant content on the screens.
- Inform customers about your latest services, policies and regulations.
- Display queue info on the screens so that your customers are always updated.
Every comment and feedback counts
With Smart Issuance’s Customer Feedback system, you can get comments about your services or staff at various levels and for any specific time, while the system analyzes the data and generates reports to help you make strategic decisions and increase customer happiness.
- Obtain feedback at every interaction point in the customer journey.
- Get automated notifications to follow up instantly with unhappy customers.
- Analyze the entire feedback using dynamic reports to make insightful decisions.
Let us improve your business!
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