Global government strategies are directed towards digital transformation to improve the services and increase the well-being of their citizens. However, the budgetary challenge is delaying the transformation.
Ismart Issuance’s digital branch transformation solutions, including, a queuing system and self-service kiosks, create convenient customer journeys for your citizens while cutting down on operating costs.
This saves the citizens’ precious time and reduces crowds at your service centers
Walk-in visitors can take their queue tickets once they step inside your premises via Smart Issuance’s ticketing kiosk. The smart Queue Management System streamlines between pre-booked and in-branch tickets. The system can give priority to certain customers based on their segments (for example VIP, elderly, and physically challenged people).
Once visitors check-in, the system automatically displays their information on your public servants’ devices. This ensures that you give citizens a warm welcome and serve them with the most personalized and convenient experience.
To make citizens happy, you need to understand their needs. With Smart Issuance’s Citizen Feedback system, you can get feedback about your services or staff at various levels and for any specific time, while the system analyzes the data and generates reports to help you make strategic decisions and increase citizen happiness.
Bring together great citizen experience and economical service channels to help your institution thrive in future cities:
Plan for a smart future with Smart Issuance’s Business Intelligence system that can be easily integrated at every touchpoint in your citizen journey. Generate accurate, real-time insights to improve your citizen experience: