Telecom

Transform to smart, digital telecom stores to offer the best customer experience 24/7

While customers expect a seamless experience at every touchpoint, telecom operators compete to differentiate their services to make customers happy, minimize costs, and increase revenue.

This is where Smart Issuance’s smart digital branch transformation solutions- including advanced queue management systems and self-service machines – come to provide a convenient customer experience, optimize your resource utilization, and increase your profits by 30%

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The Future of Telecom: 24/7 Smart Telecom Branch

It’s all about balance between your technology and human representatives!

With Smart Issuance’s digital branch transformation solutions including smart queuing system and self-service machines, you can utilize your telecom store space and divide it into:

A classical store zone open 8×5 (normal working hours).
A complete self-service zone open 24×7.

Once your customers walk into your smart digital store, they can be guided to a service representative, a virtual service machine with a video agent, or a self-service machine.

With this channel flexibility, you can reduce your store size and overhead – while simultaneously reducing queuing time for all customers in your store.

The system can give priority to certain customers based on their segments (e.g. VIP, elderly and physically challenged people).

Self Service Machines 24/7

You can transform to automated telecom stores to serve your customers beyond your working hours by installing Smart Issuance self-service machines:

Reduce cost (by reducing staff and real estate requirements).
Increase sales by 30%.
Enhance customer satisfaction.
60% increase in store effectiveness.

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Our Self Service Machines are the ideal solution for Telecom

Provide 24/7 customer service with Self-Service Kiosk

Install the self-service machines in dynamic locations such as malls, subways and airports to empower customers to serve themselves with your telecom services around the clock:

Sim card dispensing
Account top up
Mobile money
Bill payments
Account management

Customers can also benefits from the self-service kiosk to:

Fill, scan and print the needed documents.
Capture image and video from camera for verification.
Pay in cash, coin, card or cheque.

Whether your customer prefers to deal with human agents or self-service machines, both setups are considered at your smart digital branch

Digital Branch Transformation

Smart telecom companies streamline the customer journey before, during and after every visit. Smart Issuance smart queue management system can help achieve this:

Start the journey in the palm of Customers’ hands with CEM Mobile

When accessing your application via smart mobile device, Smart Issuance’s CEM mobile app empowers your customers to check which store or self-service machine is closest, and which branch has the most convenient appointment times. Your customers can easily select the service and issue e-tickets.

Boost purchase intent with Smart Digital Signage

Besides informing customers about their turns, Smart Issuance smart digital signage displays relevant content that reduces perceived wait time while increasing sales.

Trigger purchase intent by displaying targeted promotional content.
Inform customers about your latest products and services.
Manage, schedule, and update content on the screens easily from your head office.

Provide a personalized experience with a service representative

With smart queuing system, all customers’ details are displayed on your agent’s screen to serve your customers with the experience they deserve.

Welcome your customers by their name.
Upsell your products and services based on customer segment

Keep improving the customer journey with Customer Feedback

Gain new insight into your customers’ needs and desires with Omni channel Customer Feedback system via CEM mobile, self-service kiosk and feedback device on your service counter.

Be in control of all your stores and self-service machines from your central telecom office – 100% remotely.

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Key Benefits for Telecom

01.

Increase sales with automated purchases 24/7

02.

More customer acquisition and retention

03.

Reduced service and marketing costs

04.

Increase store efficiency and productivity

05.

Better brand image and equity

06.

Best utilization of your resources

07.

Easy integration with your back-end systems

Let us improve your business!

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